Ziwo and Swyt Forge Strategic Partnership to offer innovative IT and Communication Solutions

June 19, 2024 - Ziwo, the leading Cloud Contact Center Solution in the GCC, and Swyt, an innovative IT service provider, are thrilled to announce a strategic partnership aimed at bringing innovative solutions with a Customer Experience Software and an All-in-One Platform to simplify and secure IT environments. This collaboration is set to deliver unparalleled IT and communication solutions, ensuring organizations can focus on their core operations with enhanced efficiency and security.

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A New Era of IT and Communication Excellence

The partnership between Ziwo and Swyt combines the strengths of both companies to offer comprehensive IT and communication solutions tailored to meet the diverse needs of businesses. Ziwo's innovative call center software, designed to enhance Customer Experience, will complement Swyt's robust IT services, which include on/offboarding solutions, IT Security & Compliance, devices and applications management, and a global IT helpdesk.

Renaud de Gonfreville, CEO of Ziwo, commented on the partnership, saying, "This collaboration marks a significant milestone for both Swyt and Ziwo. By combining our expertise, we are uniquely positioned to offer businesses a comprehensive solution that addresses all their IT and communication needs. Our goal is to empower organizations with the tools and support they need to create a seamless, efficient, and secure operational environment."

Key Benefits: Innovation, Security, and Scalability

The partnership will offer several key benefits to businesses, focusing on innovation, security, and scalability:

• Innovative Solutions: Businesses will benefit from a range of innovative solutions that streamline operations and improve efficiency. Ziwo increases team productivity by 50% with its cutting-edge software for customer experience management, ensuring superior customer interactions and satisfaction. Swyt offers comprehensive devices and applications management, including performance, productivity, usage, and cost monitoring. With Swyt's SaaS management module, businesses can hunt for unused applications and ensure they only pay for what they use. On average, 54% of the applications are paid for but unused in businesses (Source: Gartner), and Swyt helps address this inefficiency.
• Enhanced Security: Ziwo provides secure call solutions, ensuring safe and private communication channels. Swyt, on the other hand, is ensuring IT environments are adequately secured. Indeed, 86% of SMEs today don't have IT security policies in place. In that respect, Swyt offers comprehensive security measures for all IT stacks, including endpoints monitoring, Mobile Device Management (MDM) and other security and compliance policies, protecting sensitive data and maintaining robust defenses against cyber threats. Both Ziwo and Swyt are ISO27001 compliant, ensuring the highest standards in information security management.‍
• Scalability: The combined services of Ziwo and Swyt are designed to grow with the needs of businesses, providing scalable solutions that adapt to changing requirements. Swyt's Device as a Service (DaaS) leasing solution aligns perfectly with the needs of most Ziwo clients, making it easier for businesses to finance their IT hardware as they expand, allowing better cash flow management. Moreover, Swyt makes companies saving on their IT budget a minimum of 40% compared to any other IT support model.

About Ziwo

Ziwo is a cloud-based call center software provider that delivers cutting-edge communication solutions to businesses worldwide. With a focus on innovation and customer satisfaction, Ziwo offers a range of features including omnichannel support, real-time analytics, and seamless integrations, empowering organizations to enhance their communication strategies.

For more information, visit Ziwo's website.

About Swyt

Swyt is an innovative IT service provider specialized. in delivering tailored IT solutions to a wide range of industries. With a commitment to excellence and customer service, Swyt offers a comprehensive range of services including on/offboarding solutions, IT Security & Compliance, devices and applications management, and a global IT helpdesk. Swyt's innovative platform helps businesses monitor, manage, and secure their IT environments, while their Device as a Service (DaaS) solution provides flexible financing options for IT hardware.

For more information, visit Swyt’s website.